I'm traveling to Bangkok this week to present at a conference of service professionals. So I might be a bit late in posting over the next few days. I always enjoy the diversity of presenting in different geographies as the type and level of customer service can vary. What may be deemed good service in Thailand would be considered over the top in Ireland.
The people all vary of course as you can imagine. But in the bigger picture, everyone really remains the same. They get up in the morning and get the kids ready for school, fight traffic getting into work and labor through the day earning their living. They make their way home in the evening to make supper, relax a bit and maybe a school or church function to attend. It is then off to bed to try and get enough sleep to do it all over again the next day.
Having a positive attitude and bringing a smile to others does cross international borders and languages. It is amazing how a smile to someone can light up their day. Combining confidence in oneself and a simple kind gesture can make a change in your work life, in your family life and in your everyday life.
So "kor hai chok dee" (good luck) with your smile and pass it on.
Thursday, October 06, 2005
Tuesday, October 04, 2005
Rockefeller Center
Another story in confidence - John D. Rockefeller, who in spite of the Great Depression managed to build this huge office complex while others predicted his failure.He had confidence when others didn't believe.
http://www.glasssteelandstone.com/US/NY/NewYorkRockefellerCenter.html
It Is In You
"If you have no confidence in self, you are twice defeated in the race of life. With confidence, you have won even before you have started." - Marcus Tullius Cicero (Ancient Roman Lawyer, Writer, Scholar, Orator and Statesman, 106 BC-43 BC)
To make change in your life and impact others, you need to have confidence in yourself. There can be no lasting improvement in attitude or ability without it. To have it will give you the power to make changes and impact others.
It is a matter of believing in yourself...in trusting yourself...in being that person you want to be. Without confidence, there is a part of you that will not be able to change lives, including yourself. This confidence is within everyone, me, you and those people you interact with on a daily basis.
Take a moment and believe in yourself. Let those issues that are holding you back go and grab onto a belief in you. There are going to be failures but without failures success will never occur. An example is a very dear woman I know. She felt that her ability to speak in front of others was simply not hers to have. It was a piece of confidence that was missing.
But there were others in her life that gave her support, gave her belief in herself, kept her believing in herself. What did it accomplish? It was confidence she finally saw in herself. She has had very successful presentations, speaking in front of varied groups. But the confidence that builds in a person will persevere. That confidence in turn will flow from her (or yourself) in helping others. Do those things in life to build your confidence in you and in others.
To make change in your life and impact others, you need to have confidence in yourself. There can be no lasting improvement in attitude or ability without it. To have it will give you the power to make changes and impact others.
It is a matter of believing in yourself...in trusting yourself...in being that person you want to be. Without confidence, there is a part of you that will not be able to change lives, including yourself. This confidence is within everyone, me, you and those people you interact with on a daily basis.
Take a moment and believe in yourself. Let those issues that are holding you back go and grab onto a belief in you. There are going to be failures but without failures success will never occur. An example is a very dear woman I know. She felt that her ability to speak in front of others was simply not hers to have. It was a piece of confidence that was missing.
But there were others in her life that gave her support, gave her belief in herself, kept her believing in herself. What did it accomplish? It was confidence she finally saw in herself. She has had very successful presentations, speaking in front of varied groups. But the confidence that builds in a person will persevere. That confidence in turn will flow from her (or yourself) in helping others. Do those things in life to build your confidence in you and in others.
Sunday, October 02, 2005
Change The World Every Day
An article appeared in the Omaha World Herald this weekend about a gathering of business students at the Lied Center on the University of Nebraska Lincoln campus. They listened to Warren Buffett and Bill Gates speak more about human values then about money.
(see http://www.omaha.com/index.php?u_pg=46&u_sid=2033024&u_rnd=2006845 - Common Interests Connect)
Mr. Buffett is quoted as saying, "you're changing the world everyday." This in response to a question about how an individual could make the world a better place and not be discouraged by the size of the task (as noted in the article). What his meaning is that you can effect change on a daily basis. All of the little things you do will add up in life. Your behavior dictates and sets off a chain reaction of other reactions and possibilities.
In the work place, this can have a broadening impact on both the work place environment and in keeping and improving customer relations. In a small company these little things can impact or be seen fairly quickly. In a large corporation, as Mr. Buffett indicates, "..no corporation can ensure that all its employees act properly all the time. Somebody's always doing something wrong."
As an employee, you can see things within your sphere of influence and effect change simply by altering your behavior. By improving your attitude and passing that along both to your customers and to other employees. It doesn't take a large amount of money, you don't have to be a famous person and you don't have to be perfect. You simply need to have the will to change your own attitude and then pass it along to others. Not preaching and I repeat, not preaching to others...but by your actions, by your behaviors.
One of my early articles stated, '"Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your destiny."
Dare to bring something new into your world and see if it doesn't change things.
(see http://www.omaha.com/index.php?u_pg=46&u_sid=2033024&u_rnd=2006845 - Common Interests Connect)
Mr. Buffett is quoted as saying, "you're changing the world everyday." This in response to a question about how an individual could make the world a better place and not be discouraged by the size of the task (as noted in the article). What his meaning is that you can effect change on a daily basis. All of the little things you do will add up in life. Your behavior dictates and sets off a chain reaction of other reactions and possibilities.
In the work place, this can have a broadening impact on both the work place environment and in keeping and improving customer relations. In a small company these little things can impact or be seen fairly quickly. In a large corporation, as Mr. Buffett indicates, "..no corporation can ensure that all its employees act properly all the time. Somebody's always doing something wrong."
As an employee, you can see things within your sphere of influence and effect change simply by altering your behavior. By improving your attitude and passing that along both to your customers and to other employees. It doesn't take a large amount of money, you don't have to be a famous person and you don't have to be perfect. You simply need to have the will to change your own attitude and then pass it along to others. Not preaching and I repeat, not preaching to others...but by your actions, by your behaviors.
One of my early articles stated, '"Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your destiny."
Dare to bring something new into your world and see if it doesn't change things.
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