Leading The Way

In many of my articles, I speak about you making the change. Of you changing your attitudes which then makes you a defacto leader of the charge to greater customer service. Or simply a charge to a better life.

In an article titled "The American Salesman" - 9/2/2005(C) 2005 ProQuest Information and Learning Company; Barnett Helzberg, Jr. - he states, "...Everything you do communicates. You always set an example, either positively or negatively. If your goal is to develop, or upgrade, your business culture to reflect great customer service, you will need to exercise the kind of leadership that involves every one of your associates, whether or not they deal directly with external customers." He also says, "simply put, an attitude of "Do what I tell you, not what I do," will guarantee failure."

So if you want to make a change for the better in your business, in your relationships, within your family and within your own personal life, lead the change and lead by example. As I've said in previous articles and Mr. Helzberg says, "...the lesson? Find every opportunity to show your customers you want to take care of them. Thank your customers for taking the time to complain. Resolve problems with joy. Make your customers feel special. Create an atmosphere of fun. Provide great service and you will own your customers. It's that simple."

Lead the way for "you are not only good yourself, but the cause of goodness in others." (Socrates)